Bi-Lingual Medical Interpreter/Scanner

Job Summary:

The Bi-lingual Medical Interpreter/Scanner’s primary role is to provide interpretive services to the clinical staff and their secondary role is to provide administrative support to the health centers in the form of scanning form into the electronic medical record (eCW) and other duties as assigned.

Essential Functions:

1. Provides interpretation services to patients with limited English proficiency (LEP) at Greater Baden centers.
2. Provider timely and accurate internal customer service.
3. Provides assistance in filing and scanning medical test results and other documentation into the medical record.
4. Process patient transfer request between Greater Baden centers.
5. Performs other clerical duties, such as retrieving and distributing faxes, filing, photocopying and collating, sorting and routing mail.
6. May be required to answer incoming telephone calls, determines purpose of call, and forwards to appropriate personnel or department.

Nonessential Functions:

7. Provides backup support to front desk staff.
8. Performs other duties as assigned by supervisor.

Core Values:

Quality, Respect, Integrity, Equity, Professionalism, Teamwork

Supervisory Responsibility None

Managerial Responsibilities None

Minimum Qualifications

1. High School diploma, GED, or equivalent certification of competency.
2. Certificate of completion from an accredited Medical Interpreter Program (only graduation from programs of a minimum 40 hours duration will be accepted).

Substitutions

Any combination of education and experience. Incumbent may utilize either of the following options as a substitution to qualify:

1. Bachelor’s degree from an institution of higher education in the target language.
2. Graduation from a high school of the country where the target language is spoken.
3. Four (4) years of documented experience and a two-year degree in the target language.
4. Native or heritage speaker of the target language.

Competencies Needed

Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Communication – Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.

Organization – Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.

Customer Focus – Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Time Management – Understands what is required and prioritizes to get tasks/projects completed and establishes/implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or schedule changes).

Work Environment

This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events.

Physical and Mental Demands

1. Ability to cope with stress.
2. The person in this position needs to occasionally move about inside the office
3. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
4. The person in this position frequently communicates with patients and/or employees. Must be able to summarize and exchange accurate information.
5. Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.
6. Performs with frequent interruption or distractions.
7. Adjust priorities quickly as circumstances dictate.
8. Ability to interact appropriately with colleagues for different purposes in different context.
9. Ability to perceive the nature of sound.
10. Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.
11. Ability to judge distances and spatial relationships to perceive objects where and as they actually are.
12. Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
13. Ability to recognize social or professional behavioral cues.

Language Skills

Ability to read and interpret written or verbal documents and instructions in both English and Spanish. Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Compliance

This position requires compliance with Greater Baden Medical Services (Health Center’s) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.  Such compliance will be an element considered as part of the Bi-Lingual Medical Interpreter regular performance evaluation.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.