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FREQUENTLY ASKED QUESTIONS

Link to: Primary Care Services

Primary Care /
Family Medicine

Link to: Dental Services

Dental Services

Link to: Behavioral Health Services

Behavioral Health Services

Link to: Specialty Programs

Specialty Programs

Link to: Pharmacy

Pharmacy Services

FREQUENTLY ASKED QUESTIONS

General FAQs

For Medical Appointments Call: 301-888-2233

For Dental Appointments Call: 301-836-9645

For Behavioral Health Appointments Call: 301-798-4297

When you call, having the patient’s: name, date of birth, insurance information, phone number, reason for visit, and preferred center location makes scheduling easy. Scheduling an appointment allows our team to prepare for your needs and ensures that you receive comprehensive, quality care.

Greater Baden Medical Services, Inc. is open Monday – Friday with some evening and Saturday appointments available.

For medical emergencies, please go to the emergency room at the local hospital or call 911.

If this is your first experience with a Federally Qualified Health Center (FQHC), like Greater Baden, you may be concerned about cost. FQHCs provide their services to all persons regardless of their ability to pay. If there is a cost, you are charged based on a community board-approved sliding-fee scale based on the patient’s family income and size. Greater Baden also accepts Medicaid, Medicare, and both commercial and Maryland insurance Exchange plans. In general, FQHCs ask patients to contribute something to the cost of their care based on their ability to pay.

A misconception that those new to FQHCs have is that the quality of service level is lower. At Greater Baden, we are proud of the quality of care our patients receive. Our health care providers go through a rigorous credentialing process, are committed to serving our community with excellence, and adhere to a comprehensive quality improvement process that evaluates services and applied plan improvements. We are accredited by The Joint Commission, who ensures we provide the highest quality care.

WIC FAQs

Women, Infants, and Children or WIC provides nutrition education, breastfeeding support, healthy supplemental foods, and health referrals for pregnant people, new mothers, infants, and children under the age of five. Learn more about WIC here.

WIC Eligibility Criteria

  • Maryland residents
  • You are a
    • Pregnant person
    • ​New parent (up to six months after delivery)
    • Breastfeeding parent (up to one year after delivery)
  • You are a caregiver (i.e., father, mother, guardian, or grandparent, etc.) and have a
    • Infant
    • Child under the age of five
  • You have a nutritional need​​​.
  • Meet the income guidelines​​​​​ (see charts below – last updated o4.2023)

You can apply for WIC if you…

  • Have a job or are unemployed.
  • Own a home or live with friends or relatives.
  • Are married or single.

Income Guidelines effective April 10, 2023

You can apply for WIC online or in person.

Online:

  1. Before your appointment, please complete the WOW intake form and IntakeQ intake form. Please upload your proof of income, address, identity, and other necessary documents.
  2. A WIC staff member will determine if you are eligible for the program by phone.
  3. If you are eligible for the program, you will be scheduled for an in-clinic lab appointment for height and weight check and hemoglobin (iron) test. Onsite nutrition counseling, referrals, food benefits, and an eWIC card will be provided.

Walk in (no appointment):

  1. Bring your proof of income, address, identity, and other necessary documents.
  2. A WIC staff member will determine if you are eligible for the program by phone.
  3. If you are eligible for the program, you will be scheduled for an in-clinic lab appointment for height and weight check and hemoglobin (iron) test. Onsite nutrition counseling, referrals, food benefits, and an eWIC card will be provided.

Please visit: https://health.maryland.gov/phpa/wic/Pages/how_to_use_WIC.aspx

For more information on how to use the WIC app, please visit:
https://health.maryland.gov/phpa/wic/Pages/how_to_use_WIC.aspx

WIC App:

The best way to contact us is to complete one of the forms below.

If you have a medical documentation form, please upload the form(s) via the WIC app.

Click to watch a video on how to upload documents on the WIC app.

If you would like to switch to another prescribed formula or nutritional supplement, please submit another medical documentation form.

Proof of Income: (Choose one) 

  • Recent pay stubs (within the last 30 days)
    • 2 paystubs if you are paid biweekly.
    • 4 paystubs if you are paid weekly.
  • Benefit letter: SSI, Social Security, Unemployment
  • Medical Assistance card
  • Independence Card with register receipt within the last 30 days
  • Tax Return

Proof of Identity: (Choose one) 

  • Birth Certificate
  • Driver’s License or MVA identification
  • Social Security Card
  • Picture Identification (Government, School, Employment)

Proof of Address: (Choose one) 

  • Driver’s License or MVA Identification
  • Official Bill or Statement (must show a date within the last 30 days, your name, and current address)
  • Copy of Lease

Proof of Pregnancy:

  • Doctor’s note with pregnancy results
  • Sonogram with due date

Pharmacy FAQs

A pharmacist is available 24 hours a day, seven days a week to answer any clinical questions or concerns you may have regarding your medications by calling your pharmacy’s toll-free number. If you feel that you are experiencing a true medical emergency, we advise that you call 911 immediately. For prescription status or questions about insurance coverage, etc., please call your pharmacy during normal business hours.

Typically your prescriptions will be faxed or sent electronically to us directly by your physician. In the near future, we will allow prescriptions to be dropped off in person at our pharmacy that are prescribed outside of the Greater Baden network.

For specialty medications, as part of our Patient Management system, one of our technicians will reach out to you directly about a week before you are scheduled to run out of your medication. We will ensure that you are feeling well, are not experiencing any side effects, and will connect you with a pharmacist if you have any questions. Finally, during the call, we will schedule the refill for you. We can even take care of refilling any non-specialty medications at that time as well.

If there is an emergency or a disaster, Greater Baden Medical Services Pharmacy will make every effort to ensure that you do not experience an interruption in your medication regimen. If possible, we obtain an override to fill the prescription early if there are anticipated delivery delays. We could arrange to have to medication delivered via a courier service, or we could transfer the prescription to a different pharmacy, if either of those that would make sure you receive the medication in a timelier manner.

You can check on the status of any of your prescriptions filled with Greater Baden Medical Services Pharmacy during normal business hours. Please call Greater Baden pharmacy number, and one of our technicians would be happy to update you on the status of your prescription inclusive of insurance status, shipping status, etc.

Please know that if financially beneficial to our patients, Greater Baden Medical Services Pharmacy will institute prescription substitutions (unless specifically stated otherwise by a physician).

If a transfer situation arises, please call Greater Baden Medical Services Pharmacy, and we will work with you to transfer the prescription to a pharmacy that best suits your needs.

In the unlikely event there is a medication that cannot be dispensed by Greater Baden Medical Services Pharmacy, we will find another pharmacy to which we can transfer it. We will do all we can to streamline that process for you, making it as uncomplicated as possible.

If there is ever a medication recall, Greater Baden Medical Services Pharmacy is notified immediately by the FDA and/or the manufacturer. In turn, Greater Baden Medical Services Pharmacy will reach out to you directly to inform you of the recall and determine whether any of the medicine has been taken, and what to do if that is the case. You will be instructed not to take the medication, if you haven’t. We will send you directions and packaging to return the medication back to Greater Baden Medical Services Pharmacy.

Please never hesitate to reach out to Greater Baden Medical Services Pharmacy at any time if you experience a reaction to your medication that is concerning. Our pharmacists can help you manage side effects. Depending on the severity of the reaction, you should always call 911.

If you have a concern or a grievance, please call Greater Baden Medical Services Pharmacy directly and report the details. Each complaint is investigated and resolved within 7 business days. If you suspect an error, please call Greater Baden Medical Services Pharmacy. Each error will be mitigated immediately, for instance the medication will be replaced if necessary, and you will be guided through the resolution process.

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CALL THE NUMBERS BELOW TO SCHEDULE AN APPOINTMENT

Medical Appointments

301-888-2233

Dental Appointments

301-836-9645

Behavioral Health Appointments

301-798-4297

Administration

301-599-0460 Ext. 3321

Patient Services

301-888-2233

In an emergency, always call 911

Greater Baden Medical Services, Inc. (GBMS) is a non-profit 501(c)3 organization that provides primary and preventive care services for both insured and uninsured patients.

Greater Baden Medical Services receives U.S. Department of Health and Human Services funding and has Federal Public Health Services (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Greater Baden Medical Services does not discriminate on the basis of race, ethnicity, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, genetic information, disability or any other protected characteristic under applicable law. Please review the full details of our non-discrimination statement here.

GBMS is proud to be recognized by NCQA Patient-Centered Medical Home. “NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Greater Baden Medical Services has the tools, systems and resources to provide its patients with the right care, at the right time.”

The American Heart Association (AHA) would like to congratulate Greater Baden Medical Services for earning Participant level recognition as part of the 2023 Target: Type 2 Diabetes℠ Recognition Program! The data your organization submitted showed a commitment to improving quality of care through awareness, detection and management of type 2 diabetes and cardiovascular risk factors.

The Joint Commission has reviewed Greater Baden Medical Services and found it to meet Level I criteria for the Maternal Levels of Care Program.